Cancellation & Refunds
1. Cancel anytime
You can cancel your subscription at any time from your dashboard or by emailing hello@portiqa.com. Cancellation takes effect at the end of your current billing period — you keep access until then, and you will not be billed for the next cycle.
2. Plan changes
Upgrades and downgrades take effect immediately. Stripe applies prorated credit or charge to your next invoice automatically. Unused time on your old plan is converted to a credit on your customer balance and consumed on the next invoice.
3. Refund policy
We offer a 14-day refund window on your first paid subscription. If you are not satisfied within 14 days of your initial charge, email hello@portiqa.com and we will refund the most recent charge in full.
After the 14-day window, charges are non-refundable. We do not refund partial months following a downgrade or cancellation; instead, your existing access continues until the end of the paid period.
4. Yearly plans
Yearly plans are paid up front. The 14-day refund window applies to the initial annual charge. If you cancel after that window, you keep access through the end of the year you paid for; we do not pro-rata refund unused months.
5. Failed payments
If a renewal payment fails, Stripe will retry over several days and email you. During that time your subscription enters past_due state and the API may return 402 Payment Required. If the issue is not resolved, the subscription is canceled and your account is downgraded to Free.
6. Statutory rights
Nothing in this policy limits your statutory consumer-protection rights. EU/UK consumers have a 14-day right of withdrawal under the Consumer Rights Directive, except where you have explicitly requested immediate access to digital content (which most API customers do at sign-up).
7. Contact
Refund requests and billing questions: hello@portiqa.com.